Law Enforcement Requests
Legal process requests and law enforcement guidelines
These law enforcement guidelines explain how we handle law enforcement requests Otrigal receives. We review legal process requests that are valid in the applicable jurisdiction. This page is not a commitment to produce data we do not have or cannot lawfully disclose, privacy vs legal orders is balanced carefully.
Valid legal process and the LE contact channel
Serve valid legal process (for example, subpoena, court order, or warrant as required by law) via our LE contact channel: hello@otrigal.com with subject “Law Enforcement Request.” Mutual legal assistance and cross-border process should follow applicable treaties and local counsel guidance.
Subpoena video chat data and data retention for LE
To subpoena video chat data or other records, include clear identifiers (time window, username/email if any, URL), requesting agency details, and agent contact information. Data retention for LE is limited, live chat is ephemeral by design; see the Privacy Policy.
Emergency disclosure and preservation requests
For emergency disclosure when there is imminent risk of serious bodily harm, note “Emergency” in the subject and include facts supporting urgency. Preservation requests should identify the account or session window you need held pending formal process.
User notice policy
Our user notice policy: we may notify users about requests when permitted by law. Do not use this page to seek someone else’s private data without authority.
Frequently asked questions
Do you store full video of every chat?
Live chat is ephemeral by design; retention is limited. Data retention for LE depends on what still exists when valid legal process arrives, see the Privacy Policy.
What is the LE contact channel?
Email hello@otrigal.com with subject “Law Enforcement Request” for legal process requests under these law enforcement guidelines. Violations may lead to restrictions or bans; Otrigal may suspend or terminate access for policy violations.