Trust and Safety
Community guidelines, safe chatting environment, and moderation policies
Trust and safety on a random chat product is not a slogan, it is the combination of published rules, working report tools, and honesty about what those tools cannot do. This page explains how Otrigal frames user protection, what moderation actually covers, and what stays your responsibility every time you match. Read it once, then keep the habits, not just the policy names, since habits are what actually protect you day to day.
Standards
Otrigal is 18+. Harassment, scams, and prohibited content violate the community rules. We publish policies so expectations are not a mystery.
Learn how Otrigal protects users and how AI moderation for video chat assists reports, without pretending models catch everything.
Standards only matter if they are enforced consistently. Reports feed a review process, and repeated or serious violations, harassment, scams, or content involving minors, can lead to warnings, restrictions, or a permanent ban.
Publishing standards openly also sets expectations for people before they ever open a chat, rather than leaving them to guess what is and is not acceptable behavior.
Tools
Skip ends a bad chat instantly. Reporting flags abuse for moderation. Support exists for account-level issues.
Report categories exist so moderation can prioritize what needs attention first, threats and exploitation are treated differently than a rude comment. Choosing the closest category when you report helps the process work better.
None of these tools require special knowledge to use correctly, they are designed to work the same way every time regardless of what mode or device you are on.
Your part
Protect personal information, ignore money requests, and leave pressure tactics. The safety center goes deeper on scams and privacy.
No moderation system watches every second of every chat. Your own judgment, willingness to skip early, and refusal to share personal details do more for your day-to-day safety than any single feature.
Think of the platform's tools as a safety net, not a substitute for basic caution. Both layers matter, and neither one alone is enough on its own.
How reports are reviewed
When you submit a report, it goes into a review queue rather than triggering an instant, visible action. Outcomes are not always shared with the person who reported, and timing depends on severity and volume.
That is intentional: sharing live enforcement details with reporters would create new ways to game the system. Trust the process, then move on and keep chatting or take a break if you need one.
Review priority generally favors clear and urgent violations first, which is another reason a well-described report, even a short one, tends to move faster than a vague complaint.
Frequently asked questions
Does a human review every report?
Serious and ambiguous reports typically get human review; automated systems help prioritize and flag but do not replace that review entirely for cases that matter most.
Can I see if my report led to a ban?
No. Outcomes are not shared with reporters to protect the review process and the people involved on both sides of a report.
What counts as a bannable offense?
Harassment, scams, threats, illegal content, and content involving minors are the clearest examples. See Community Guidelines for the full list of prohibited behavior.
Is Otrigal moderated in real time?
Not by live human review of every session. Reporting and moderation work after the fact, alongside features designed to reduce risk during chat itself.
What should I do if moderation feels slow?
Leave the chat immediately regardless of report status, then contact Support if you need urgent account-level help beyond a standard report.
Does trust and safety apply to text chat too?
Yes. The same rules, reporting tools, and consequences apply whether you are on video or in text mode, with no separate lighter standard for typed chat.
Why publish policies instead of just enforcing quietly?
Clear, public rules let people know what to expect before they match, and give moderation a consistent standard to apply rather than an unwritten one.
Does trust and safety policy ever change?
Policies can be updated as the product and community evolve. The current Community Guidelines and Terms of Service always reflect the rules in force.