How reports and bans work on Otrigal

By the Otrigal team · Updated 6 November 2026 · 4 min read

Skip, block or report?

When something feels unsafe, leave first. You can report after that.

How to report someone

Open the report option in the chat and pick the closest reason:

• Nudity: nudity or sexual behavior.
• Harassment: insults, threats, hate or bullying.
• Underage: you think the person is under 18. Please always report this.
• Spam: bots, advertising or links.
• Wrong gender: their gender setting does not seem to match them.
• Other: anything else.

You can add a short note. If you would like to tell us more, or to raise something serious, write to support and include the time of the chat.

What happens after a report

The person you report is not told that it was you. Reports count toward a ban, and we have some rules to keep them fair:

• Several different people must report someone. One person sending many reports counts as one.
• A report only counts if you were really in a chat with them. You cannot report someone you never met.
• Reports only count for a limited time. A ban comes from several people reporting the same person within a short period.
• False reports have consequences. Someone who keeps sending reports that turn out to be false can be banned themselves.

Not every report leads to a ban, and that does not mean your report was ignored. Reports also help us spot problems.

How bans work

Bans from reports get longer each time:

After a ban, your video is checked more closely in your chats for a period of time. Our team can also act directly on serious cases. We also work to stop people from coming back on a new account, because a sign-in is only useful if a ban means something.

Otrigal's automated checks can also act on their own, separately from reports, when they find something that breaks the rules.

How to avoid being banned

• Keep your clothes on, and keep your camera on your face.
• Do not point your camera at screens, photos or signs.
• Do not ask people to undress, or to follow, like or visit anything.
• Do not send links or advertise.
• If someone is rude, report them. Do not insult them back, or you could be reported as well.

The full list is in our community guidelines, and our etiquette guide covers the unwritten rules.

If you think you were banned by mistake

Write to support with the email on your account and what happened. Mistakes can happen, particularly with automated systems, and we would rather hear about it. Please do not make a new account to get around a ban.

What reports cannot do

Reports cannot undo what you saw, or stop someone from having recorded a call. They also rely on people using them, and no system catches everyone. That is why your own habits still matter. Read is random video chat safe? and how to spot bots and scams. Our trust and safety page covers our wider approach.

Frequently asked questions

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